Important Note:

You must enter a valid email address. When we respond to your ticket, you’ll get an email notification. If you don’t use a valid email address in your ticket submission, you will not get a response.

Submit a Ticket

Select a Department:

AspDotNetStorefront Support

Submit a ticket to AspDotNetStorefront Support if you’re experiencing an issue with your ML8, ML, ML/64, or MultiStore software.

All customers are strongly advised to upgrade to the latest version available to them. Visit your My Licenses page to find the latest Service Packs and Upgrades for your edition.

Marketplace Support

Use this department to get help with any of the products listed in our Online Marketplace, or on the Vortx website.

Please provide your order number, which can be found on your original receipt, and the name of the product you need help with.

Sales & Customer Service

Our Sales & Customer Service team can assist you with pre-sales questions, demonstrations, purchasing the software and add-ons, or obtaining upgrades.

We can also help with any license transfers or key generation, as well as any other general questions you might have regarding your account.

Hosting

Are you a current hosting client? Click here to get help from our Network Services team.

If you need to upgrade or downgrade your hosting plan, create a new FTP site, change your DNS, or anything else related to hosting, we can help. Please also submit a ticket here to report a hosting outage or other hosting related issue.

DotFeed

Have a question about your DotFeed account or setup? Our expert team is here to help!

Please provide all of the information requested in the fields on the next page, as it will help us to respond to your questions faster. All data is submitted and stored securely.

Premium Support Services

If the free resources we provide aren't meeting the demands of your business, we have Premium Support Services available. The support services below are provided by our in-house team of expert Software Support Technicians and Software Engineers. If you need assistance beyond the services offered here, you may be interested in speaking with one of our accredited Development Network partners.